Customer Service Associate

Hiring for Renowned MNC

From 0 to 5 year(s) of experience
₹ 50,000 - 2,50,000 P.A.

Job Description

Roles and Responsibilities

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the
Christmas holiday season.


Desired Candidate Profile

Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Excellent Communication and typing skills


Perks and Benefits

Compensation Fixed Range: Rs 2,14,000   Rs.2,57,400 L.P.A.

Additional Benefits Offered Excluding the package:

Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
Internet Allowance - INR 1250/month i.e. INR 15000/- PA
Health insurance benefits up to 5.0 Lacs
Night Shift Allowance - INR 150/shift
Overtime Allowance as per business requirement
Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement) 


Interested Candidates are required to fill the form given below :


https://docs.google.com/forms/d/e/1FAIpQLSfj455DbXrN6f7Stl6Zw_EaO4Wr8oYF98LeE2u0RxR2cqhaKA/viewform?vc=0&c=0&w=1&flr=0

Role:Customer Service

Salary: 50,000 - 2,50,000 P.A.

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Temporary/Contractual

Education

UG:Graduation Not Required

Company Profile

Yellow Box HR Services Pvt. Ltd.

Interested Candidates are required to fill the form given below :

https://docs.google.com/forms/d/e/1FAIpQLSfj455DbXrN6f7Stl6Zw_EaO4Wr8oYF98LeE2u0RxR2cqhaKA/viewform?vc=0&c=0&w=1&flr=0


Company Info
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Contact Company:Yellow Box HR Services Pvt. Ltd.