WFM – Scheduler & Planner

1 - 6 Years
Mumbai

Job Description

Urgent hiring going on in a leading BPO for WFM- Planner & Scheduler designation.

Job Location: Chandivali (Mumbai)

** Minimum Qualification: 12th pass with excellent communication in english.

** Must be comfortable with night shift

Specification:
  • For Planner:
  1. 2-4 years of WFM experience with minimum 1 year as a Planner.
  2. Expertise in erlang method.
  3. Knowledge of UCCX / Cisco phone systems / WFM scheduling tools a definite asset.
  4. Should have experience in Capacity Planning & Forecasting (1 year at least)
  • For Scheduler
  1. 1-3 years of WFM experience with minimum 1 year as a Scheduler.
  2. Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc.
  3. Should have experience in Scheduling with IEX tool (1 year at least)
Interested candidates can drop their updated cv at sushmita@ybconsultants.com or call at 9875633460

Salary: INR 5,00,000 - 8,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Yellow Box HR Services Pvt. Ltd.

Recruitment Firm
View Contact Details+

Recruiter Name:Sushmita

Contact Company:Yellow Box HR Services Pvt. Ltd.