- For Planner:
- 2-4 years of WFM experience with minimum 1 year as a Planner.
- Expertise in erlang method.
- Knowledge of UCCX / Cisco phone systems / WFM scheduling tools a definite asset.
- Should have experience in Capacity Planning & Forecasting (1 year at least)
- For Scheduler
- 1-3 years of WFM experience with minimum 1 year as a Scheduler.
- Advance knowledge of scheduling tools like Blue Pumpkin, IEX, eWFM etc.
- Should have experience in Scheduling with IEX tool (1 year at least)
Salary: INR 5,00,000 - 8,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Doctorate:Doctorate Not Required
Yellow Box HR Services Pvt. Ltd.
Contact Company:Yellow Box HR Services Pvt. Ltd.