-Identify opportunities for failures during interaction impacting resolution and updating tracker for partner feedback
-Is responsible for for the end to end containment and resolution of customer concerns in the shortest possible time liaising with various back-end teams
-Escalate the issue to the Stakeholders and provide resolution to the customers
-Maintains and improves quality results by adhering to defined standards and guidelines.
-Would be responsible for Teams Quality and PKT
-Would liaise with aligned AM/Manager and work towards improving Csat, operation.
-Would partially manage the team on AM/Managers absence.
-Should be on production/logged in 20% of his/her shift time.
-1-2 years of experience as SME
-Good communication & comprehension
-Negotiation, probing, analytical skills
-Strong knowledge of customer care processes and techniques
-Should be proficient in typing (speed and accuracy)
-Good understanding of MS Office applications (Excel, Word, PowerPoint)
For further details contact : Poulomi-9073388981
Salary: INR 3,50,000 - 6,00,000 P.A.
Industry:Internet / Ecommerce
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Doctorate:Doctorate Not Required
Yellow Box HR Services Pvt. Ltd.
Contact Company:Yellow Box HR Services Pvt. Ltd.