Urgent Hiring for Subject Matter Expert in a leading E-Commerce Co.

1 - 5 Years

Job Description

Role: SME in CX

-Identify opportunities for failures during interaction impacting resolution and updating tracker for partner feedback

-Is responsible for for the end to end containment and resolution of customer concerns in the shortest possible time liaising with various back-end teams

-Escalate the issue to the Stakeholders and provide resolution to the customers

-Maintains and improves quality results by adhering to defined standards and guidelines.

-Would be responsible for Teams Quality and PKT

-Would liaise with aligned AM/Manager and work towards improving Csat, operation.

-Would partially manage the team on AM/Managers absence.

-Should be on production/logged in 20% of his/her shift time.

-1-2 years of experience as SME

-Good communication & comprehension

-Negotiation, probing, analytical skills

-Strong knowledge of customer care processes and techniques

-Customer-service oriented

-Should be proficient in typing (speed and accuracy)

-Good understanding of MS Office applications (Excel, Word, PowerPoint)

For further details contact : Poulomi-9073388981

Salary: INR 3,50,000 - 6,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate

PG:Any Postgraduate

Doctorate:Doctorate Not Required

Company Profile

Yellow Box HR Services Pvt. Ltd.

For further details contact Poulomi: 9073388981
View Contact Details+

Recruiter Name:Poulomi

Contact Company:Yellow Box HR Services Pvt. Ltd.


Email :poulomisinharoyyb@gmail.com

Send a Query

Please provide your email address

Please enter your query

Supported Formats: doc, docx, rtf, pdf Max file size: 2MB

Please agree to the terms and conditions to continue.