Planning & Forecasting ( Designation – Planner)

2 - 5 Years
Mumbai

Job Description

Opportunity with one of the MNCs

Job role - Planning and Forecasting. 

Designation - Planner

Qualifications -  (a) 2-4 years of WFM experience with minimum 1 year as a Planner.

(b) Minimum HSC

(c) Expertise in erlang method

(d)Flexible, creative problem-solving, anticipates changes and welcomes challenges.

(e)Strong computer skills that include proficiency in MS Office suite, particularly Excel.

(f)Knowledge of UCCX/Cisco phone systems/WFM scheduling tools a definite asset.

(g)Previous experience in a dynamic, fast-changing call centre environment required.

(h)Proven analytical skills ability to communicate with various management levels.

(i)Must be able to communicate clearly and effectively with all levels within the organization.

(j)Knowledge of various Call Center Reporting Systems would be a plus.

(k) Should be comfortable with night shifts

Salary: INR 3,00,000 - 6,50,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Associate/Senior Associate -(NonTechnical)

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Yellow Box HR Services Pvt. Ltd.

Iman ( HR Recruiter)

Phone - 8336987451

Email ID - iman@ybconsultants.com
View Contact Details+

Recruiter Name:Mr. Tapas

Contact Company:Yellow Box HR Services Pvt. Ltd.