- 2- 4 years of hands-on experience on Salesforce. At least 1 year experience in Salesforce production support
* At least one Salesforce.com certification (Preferably Admin
* Knowledge on the communities, marketing cloud is an added advantage
* Strong understanding and exposure on using Data Loader concepts.
* Should have worked on at least 1 support project in the past.
*End to End Salesforce support experience and good knowledge of ITIL
*Knowledge / Exposure to Informatica/ETL Tool will be a plus
*Knowledge of Support ticketing tool. Ex:- Service Now, Remedy
ï· Good understanding of Application Support principles such as
incident management, problem management, change
ï· Skilled in handling user queries and requests
ï· Good communication and presentation skills
ï· Ability to multi task and liaise with multiple stakeholders
ï· Strong interpersonal skills and demonstrated ability to build
ï· Ability to work in team across multiple projects and multiple
ï· Ability to identify process improvement opportunities
Salary: INR 3,00,000 - 8,00,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Programming & Design
Desired Candidate Profile
Yellow Box HR Services Pvt. Ltd.
Contact Company:Yellow Box HR Services Pvt. Ltd.