( Current Designation should be Assistant Manager)
Location - Ahmedabad
Designation - Manager (Learning and Development)
Industry - ''BPO/ ITES ''
Experience - 9-14 years ( Current designation should be Assistant Manager)
Shift timing - 12pm to 9pm
Pan India ( Skip Interviews)
Role purpose: To deliver best in class learner experience and impact for centre teams with a focus
on functional capability development in COPS
Key accountabilities and decision ownership
Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques in the moment (i.e. digital, face to face training, coaching incl. time for reflection etc.)
Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
Work with HRSSC team regarding the training administration and enablement
Act as first point of contact for key share holder (be the voice of L&D) ie, local HRBP, employer, supplier & wider global L&D team.
Core competencies, knowledge and experience
Knowledge and understanding of the COPS 2020 vision
Facilitation of training and coaching experience at different levels of hierarchy
Initial experience in utilising virtual channels for facilitation
Self-driven individual that connects quickly with individuals and audiences in order to build rapport
Must have technical / professional
Key performance indicators:
NPS for face 2 face facilitation 85 or more
Direct reports: 15-20
Improvement of line manager indices of teams supported
Utilisation of Vodafone University progress towards 90%
Interested candidates can contact,
Contact Number- 8600003810
Salary: INR 10,00,000 - 16,00,000 P.A.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Assistant Manager/Manager -(Technical)
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Yellow Box HR Services Pvt. Ltd.
Recruiter Name:Yellow Box
Contact Company:Yellow Box HR Services Pvt. Ltd.
Reference Id:Yellow Box