Hiring for Manager Learning and Development | Ahmedabad Location

9 - 14 Years

Job Description

Hiring For Manager in Learning and Development | ''BPO''

( Current Designation should be Assistant Manager)

Location - Ahmedabad

Designation - Manager (Learning and Development)
Industry - ''BPO/ ITES ''
Experience - 9-14 years ( Current designation should be Assistant Manager)
Shift timing - 12pm to 9pm

Pan India ( Skip Interviews)

Role purpose: To deliver best in class learner experience and impact for centre teams with a focus
on functional capability development in COPS

Key accountabilities and decision ownership

Manage high learner impact and achievement of learning objectives by utilising the right delivery techniques in the moment (i.e. digital, face to face training, coaching incl. time for reflection etc.)
Localise content of L&D solutions and decide on additional / amended delivery methods if needed (i.e. localisation), where needed engage & facilitate with external suppliers to deliver key L&D priorities.
Work with HRSSC team regarding the training administration and enablement
Act as first point of contact for key share holder (be the voice of L&D) ie, local HRBP, employer, supplier & wider global L&D team.

Core competencies, knowledge and experience
[max 5]:
Knowledge and understanding of the COPS 2020 vision
Instructional design
Facilitation of training and coaching experience at different levels of hierarchy
Initial experience in utilising virtual channels for facilitation
Self-driven individual that connects quickly with individuals and audiences in order to build rapport

Must have technical / professional

Key performance indicators:
NPS for face 2 face facilitation 85 or more

Direct reports: 15-20


Improvement of line manager indices of teams supported
Utilisation of Vodafone University progress towards 90%
Zero fatalities

Interested candidates can contact,
Yellow Box
Contact Number- 8600003810

Salary: INR 10,00,000 - 16,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Back Office/Web/Transaction Processing

Role:Assistant Manager/Manager -(Technical)

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Yellow Box HR Services Pvt. Ltd.

Yellow Box HR Services Pvt. Ltd.
View Contact Details+

Recruiter Name:Yellow Box

Contact Company:Yellow Box HR Services Pvt. Ltd.


Reference Id:Yellow Box