Hiring Manager for Process Excellence in a leading Ecommerce Co.

5 - 10 Years

Job Description

Role Summary : In this role the person would work with an outsourced partner who would support company with any process excellence initiatives for Seller Onboarding and Seller Experience operations. As an overview, this person would be responsible for SOP Creation/Updates, Knowledge base updation, VSM/Process Mapping

The Partners here refer to organizations that work with company by providing support to Sellers on company's Marketplace through call, email and chat interactions

Job Description:

Ensure all processes are documented as SOPs with relevant process maps
Timely review and updation of SOPs and recommend changes/re-define processes in line with business goals
Timely updation and upkeep of knowledge base and tools
Proactively identify opportunities and provide alternatives/solutions for process improvement
Use Value Stream Mapping to identify VA/NVAs and drive improvement
Maintain & track performance and measures for projects and initiatives
Ensuring process adherence & compliance through defined audit framework
Loop-in feedback from Sellers / SE - SO Operations team to respective stakeholders in an effort to build long-term, scalable processes
Work closely with SE/SO Ops & other cross functional teams to deliver on business goals

Desired Skills and Experience

Bachelors degree in Engineering, Operations, Manufacturing or related field
4-5 years of relevant experience with lean methods / Six Sigma / Process Improvement
Strong project management experience with in-depth knowledge of Business Process Mapping
Six Sigma GB or BB Certified
Strong interpersonal and communication skills
Proficiency in Microsoft Office
Willingness to work on weekends, and outside of the standard work day
Understanding and work under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality
Ability to handle ambiguity and stakeholder management

for further details contact: Poulomi-9073388981

Salary: INR 10,00,000 - 16,00,000 P.A.

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


UG:Any Graduate


Doctorate:Doctorate Not Required

Company Profile

Yellow Box HR Services Pvt. Ltd.

for further details contact : Poulomi 9073388981
View Contact Details+

Recruiter Name:Poulomi

Contact Company:Yellow Box HR Services Pvt. Ltd.


Email :poulomisinharoyyb@gmail.com

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