Hiring IT service Desk for our client@Mumbai

2 - 5 Years
Mumbai

Job Description

Exp 3-5 Years
IT Service Desk
Call Management 
Deliver best practices of call management: 
To ensure that all calls are logged accurately within IT Service Desk 
Capture detail & correct information pertaining to all inbound calls 
Incident Management 
To ensure all calls are updated and resolved within SLA targets 

To endeavour to provide an Above Customer Expectation service 
Undertake first line resolution activities 
Participate in on - going review and maintenance of the IT Service Desk processes 
To take part in knowledge sharing activities; to include both business and technical knowledge sharing 
Shift Rota 
To take part in a shift rota to ensure that adequate cover is provided 7 days per week including
weekends and bank holidays. There is an additional shift allowance as part of the weekend and bank
holiday cover 
Communication 
Writes and speaks fluently on all aspects of work and communicates effectively 
Actively communicate and seek feedback from colleagues and customers 
Be proactive in working with others to improve IT Service Desk customer experience 
General 
Undertakes any necessary training associated with the duties of the post and participates in training and
development procedures 
Complies with Travelex policies and standards , including all Company Health and Safety policies and
legislation in the performance of their duties and responsibilities 
Maintains confidentiality and observes data protection guidelines 
Carries out any other reasonable duties in line with their capability 
Experience and personal qualities

Salary: INR 3,00,000 - 5,00,000 P.A.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Senior Management

Role:Service Delivery Leader

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Yellow Box HR Services Pvt. Ltd.

Yellowbox HR services
View Contact Details+

Recruiter Name:Mr. Tapas

Contact Company:Yellow Box HR Services Pvt. Ltd.