Director – Control Tower operations

12 - 22 Years

Job Description

Position -Director - Control Tower operations

Location - Bangalore

MBA with min 12 years experience

Assure Streamlined Operations

Hawks eye on E2E operations through continuous dashboard monitoring & exercising levers
Drive HUDDLE to bring Ekart leadership up to speed on major L0/Functional metrics causals & resolution
Program manage with the cross functional focus groups to proactively resolve major issues
Anchor Event Readiness across supply chain, tech/product, Planning and Cx functions
Identify Design Gaps & getting it corrected for execution

Accelerate Service Recovery

24x7 management of Ops, tech, external and force majeure disruptions
Steering cross asset decision making with a Customer centric approach
Own and improve all Assets & E2E playbooks for service recovery
Enable Cx effective & timely customer communication

Productize CT Operations

Contribute to design & deployment of effective SFC platform and integration with RTFF
Automate the CT process / metrics / task through Excel / R / Python (Before SFC launch)
Utilize predictive analytics & forward looking insights for assurance of operations
Ensure high SC visibility through innovative data extraction

Please send across an updated copy of your resume to discuss further.

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:Supply Chain, Logistics, Purchase, Materials

Role Category:Senior Management


Employment Type:Permanent Job, Full Time


Desired Candidate Profile

Please refer to the Job description above


PG:MBA/PGDM - Any Specialization

Company Profile

Yellow Box HR Services Pvt. Ltd.

A client of yellowbox
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Contact Company:Yellow Box HR Services Pvt. Ltd.